General terms & conditions
This privacy policy (“Privacy Policy”) applies to your use of this website discloses the privacy practices for www.skicenterltd.com. Mid Atlantic Action Sports LLC (sometimes referred to as “Ski Center”, “Ski Center Ltd”, “Bike Center Ltd”, “us”, “we” or “our”) recognizes the importance of protecting the privacy of all information provided by users of this website. The creation of this Privacy Policy grows from our fundamental respect for our users’ right to privacy and will serve to guide our relationships with our users and subscribers. By using this website, you consent to and agree to be bound by this Privacy Policy.
DO NOT USE THIS WEBSITE, ONLINE SERVICES, OR MOBILE APPLICATION IF YOU DO NOT AGREE TO ALL OF THESE TERMS
Information Collection, Use, and Sharing by Mid Atlantic Action Sports LLC on this website
In general, you may visit this website without telling Mid Atlantic Action Sports LLC who you are or revealing personally identifiable information. Any personally identifiable information you choose to submit via this website (including, but not limited to, name, address, telephone number, email address, zip code, transaction information, credit card information, date of birth, and demographic information) is done on a voluntarily basis and used only for the specific purpose for which it was submitted, unless you consent otherwise or as required by law. You have the option to provide what type and the amount of information you supply. To engage in certain activities and access particular features of this website, we may request the disclosure of mandatory or voluntary personal information, as indicated on this website, and in some cases, if you do not provide the required mandatory personal information, you will not be able to engage in that activity or access those features on this website. We may collect personally identifiable information when you: (i) place an order from this website; (ii) return an item or make an exchange; (iii) inquire about our products and services; (iv) subscribe to our mailing list and/or newsletter; (v) participate in a marketing survey, promotion or event; (vi) participate in interactive areas of this website and choose to provide certain information about yourself which may be displayed publicly on this website, such as text, photos, stories, product reviews and other information; or (vii) publish content and other information through your social media accounts (e.g., Twitter™, Instagram™, Pinterest™, FaceBook™), such as your name, social media handle, accompanying text and any images, all of which you allow us to feature on this website.
When users request pages from our server, this website server automatically captures some information about the users, including their IP addresses, domain names and network identifiers of our users. We use visitors’ IP addresses to send the requested pages to users, to help diagnose problems with our server, to administer this website, and to gather broad demographic information about our users in general; however, this information does not contain anything that can identify users personally. We may combine demographic information supplied by a subscriber at registration with website usage data to provide profiles, in aggregate form, about our users and their preferences in this website consent and advertising, and to measure the number of visits and average time spent on this website and pages viewed. We may engage the software or services of a third party to help us process this information, in which case we will share such information with a third party solely for these purposes.
Cookies
We also collect information about users through the use of “cookies.” Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser (if you have allowed cookies), which enable this website or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about this website traffic and website interaction so that we can offer better website experiences and tools in the future. You can set your computer preferences to warn you each time a cookie is being sent, or you can disable cookies all together via your browser settings; however, if you turn your cookies off, some features on this website may not function properly.
Use of Information
The personal information you share allows us to personalize and continually improve your experience on this website. We collect personal information to: (i) provide information regarding the products and services you request and those of our partners that we think may be of an interest to you; (ii) process, track and deliver your order (and send you related order information, including but not limited to order confirmations, invoices, updates, recall notices and support and administrative messages); (iii) process credit card payments; (iv) send you promotional offers; (v) distribute our newsletter; (vi) improve our product selection and customer service; (vii) identify your product preferences and customize your shopping experience; and (viii) communicate with you.
Using email and mailing addresses provided when subscribing to this website or otherwise, we may periodically send out email and mail to our subscribers about services and products offered by Mid Atlantic Action Sports LLC and our partners. Third parties will not separately contact our subscribers through the use of our email and mailing lists except through messages from our partners embedded within the email and/or mail themselves, or unless users ask to be placed on a list to receive email and/or mail from our partners on subjects of interest.
Mid Atlantic Action Sports LLC employs other companies and individuals to perform functions on our behalf, such as fulfilling orders, shipping and delivering packages, name and address verification, email distribution, market research, promotions management, payment processing, analyzing data, and providing customer service. To ensure that your privacy is respected and protected, we provide these companies and individuals with only the information they need to perform their services. With respect to any e-commerce transaction you submit on this website, Mid Atlantic Action Sports LLC may also share information needed to fulfill your order with authorized dealers.
As we continue to develop our business, we may choose to buy or sell its assets. In these business transfers, customer information, including personally identifiable information, is generally one of the business assets that is transferred but remains subject to the provisions of any pre-existing Privacy Policy (unless the user consents otherwise). Also, in the unlikely event that Mid Atlantic Action Sports LLC or substantially all of its assets are acquired, Mid Atlantic Action Sports LLC goes out of business, or Mid Atlantic Action Sports LLC enters bankruptcy, customer information, including personally identifiable information, would be one of the transferred assets. You acknowledge that such transfers may occur, and that any acquirer of Mid Atlantic Action Sports LLC or any of its assets may continue to use your personally identifiable information as set forth in this Privacy Policy.
Mid Atlantic Action Sports LLC may disclose specific information we believe is appropriate to comply with applicable law, or a reasonable request based upon governmental regulation, court order, subpoena, or similar related action. This includes sharing information with companies assisting in fraud protection or investigation, or credit risk reduction. Mid Atlantic Action Sports LLC will not provide information to these agencies or companies for their own marketing or commercial purposes. Upon request, Mid Atlantic Action Sports LLC will remove users (and their information) from our database or permit them to “opt-out” of any further email or contact.
Your Access to and Control Over Information Opt-Out/Modify Information
If at any time you would like to remove your name from our mailing or marketing lists, please click on the “unsubscribe” link in our emails. If at any time you would like to see, change, correct or delete any personal data that we have in our records, please contact us. Mid Atlantic Action Sports LLC will take reasonable efforts to accommodate your request. If, however, you have any pending e-commerce transactions with us, you may not opt-out of any delivery update emails while your order is in the process of being fulfilled.
Security Protecting your Information
Mid Atlantic Action Sports LLC implements a variety of security measures to maintain the safety of your personally identifiable information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers. We will take reasonably appropriate measures to protect your information from loss, misuse, alteration or destruction, and will request that any third parties to whom we may transfer your personal information take comparable steps to protect that security. As email is not a secure form of communication, you should never submit your credit card number, social security number or other personal information via email. We shall not have any liability for disclosure of any user information obtained due to errors in transmission or the unauthorized acts of third parties.
Other Linked Websites
Mid Atlantic Action Sports LLC is not responsible for the content or the privacy policies of any third party websites that may be linked on this website. The information practices of those third party websites linked to this website are not covered by this Privacy Policy and, therefore, Mid Atlantic Action Sports LLC is not responsible for the content or privacy policies of websites to which this website links. You are encouraged to review the privacy policies of such other websites to understand their privacy practices.
Social Media Sharing Features
This website may offer social media sharing features or other integrated tools, which let you share actions you take on this website with other media, and vice versa. These features may collect information about your IP address and which page you are visiting on our website, and they may set a cookie or employ other tracking technologies. The use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the third party that provides the social sharing feature. Social media sharing features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with those features are governed by the privacy policies of the companies that provide them. For more information about the purpose and scope of data collection and processing in connection with social media sharing features, please visit the privacy policies of the third parties that provide these features.
Children
This website is not targeted towards, nor intended to be used by, children under the age of 13. Mid Atlantic Action Sports LLC does not sell products for purchase by children on this website. You may not make purchases from this website unless you are at least 18 years old. Mid Atlantic Action Sports LLC is in compliance with the requirements of COPPA (the Children’s Online Privacy Protection Act) and does not knowingly collect personal information from anyone under the age of 13. Since Mid Atlantic Action Sports LLC does not collect information regarding children under the age of 13, we do not knowingly distribute personal information regarding children under the age of 13.
California Online Privacy Protection Act compliance
Because Mid Atlantic Action Sports LLC values your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. Except as otherwise specified in this Privacy Policy, we will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of this website may make any changes to their personal information which Mid Atlantic Action Sports LLC possesses at any time by following the link in any email sent by us to remove or edit their personal information.
Notification of Changes
If you choose to visit this website, your visit and any disputes over privacy are subject to this Privacy Policy and our Terms and Conditions, including limitations on liability, dispute resolution, and application of the laws of the State of California. Mid Atlantic Action Sports LLC reserves the right to change this Privacy Policy and the Terms and Conditions at any time without notice except as otherwise provided here. If we decide to change our Privacy Policy, we will post those changes on this website so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. Users should check back periodically to see if our Privacy Policy has been updated. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. Your continued use of this website constitutes your agreement to the terms of this Privacy Policy and any future versions of this Privacy Policy.
If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 410-833-1101 or via email at [email protected].
Customer Service
Shipping Information
Free UPS or FedEx Ground Shipping on Purchases over $50.
Orders over $50 shipping to the lower 48 states will automatically receive free UPS or FedEx Ground shipping. Some smaller packages may ship USPS Priority Mail when this method will result in faster delivery. Free shipping does not apply to oversize items, or shipments to
Alaska or Hawaii or Puerto Rico. Express service options (UPS Next Day Air, 2 Day, or 3 Day Select) and associated costs are available at check-out or by contacting us, as well as charges for delivery to Alaska, Hawaii or Puerto Rico. Free shipping offer valid online only, not available in store. Offer based on merchandise total and does not include taxes or additional charges. Regular ground rates will be charged on orders less than $50.
We reserve the right to ship orders using our choice of carrier, unless you select a specific provider. We only ship within the United States. Unfortunately, we cannot ship to PO boxes.
Business hours are Monday-Friday 8:00 AM-5:00 PM excluding statutory holidays. Saturday and Sunday are not included in shipping days.
It is your responsibility to ensure the delivery address entered is accurate, and to use the tracking number provided to claim your shipment.
Shipping Time
Expected shipment times for UPS Ground are illustrated below. These are business days and do not include weekends or holidays.
Rural addresses often require 1 or more additional days to deliver. Express orders shipping to Alaska and Hawaii require an additional business day to deliver. Our goal is to ship orders within 1 business day. If you need your order within a certain time frame, please call us with the item and we will let you know if we can deliver by your required date.
Multiple Packages
If you place an order for more than one item, it is possible that multiple packages may be sent, but you will not be charged more
for shipping as a result. Each package will have its own tracking number which will be sent to you in an email when the package is shipped. It is possible that your packages will arrive at different times.
Oversize Items
Due to package size restrictions from UPS, some large or bulky items may incur an additional handling charge. If your purchase qualifies for free shipping, you will only need to pay this additional charge. Items with handling charges will be clearly indicated in the product description on the product purchase page.
Sales Tax
All prices are in US dollars. The amount of tax applied to your order depends on your location. We collect sales tax for items shipping to Maryland.
Order Number
After you enter your credit card information and click "Purchase" on the final checkout page, we'll give you an Order Number. At the same time, we will send an e-mail confirming that your order has been received. You will receive another e-mail when your order has been shipped.
Canceling an Order
Our order-fulfillment system is designed to get your order on its way quickly and efficiently. If you need to cancel an order after it has been placed, please call 1-410-833-1101 or email [email protected] so that we can attempt to put a stop to your order as quickly as possible. Orders can only be modified or canceled up until its status becomes “Shipped”. After this point, you must initiate a return if you wish to exchange or cancel your order.
Gifts
If you are sending a gift, make sure to put the recipient's address in the "Shipping Address" section during the checkout process.
The purchaser's billing address goes in "Billing Information." If you prefer that the receipt included with the product not show prices, please ask for a gift receipt in the comment section or call us at 1-410-833-1101
Returns - 100% Guarantee
We want you to be completely happy with your order. If you are unsatisfied for any reason, we will gladly accept your return of unused merchandise within 30 days for a full refund of the original purchase price (if you paid for shipping, that will not be refunded).
Returned merchandise must include the tags and manufacturer packaging (if applicable), and be in the same condition as when it was received. We do not accept returns on clothing items that have been worn. Used merchandise cannot be returned unless defective.
Items returned after 30 days will be subject to a reduced refund. On the front of your packing slip (enclosed with your purchase), please note the reason for the return and whether you wish an exchange or refund. Enclose a copy in the box with the item(s) and return using a traceable method of delivery, prepaid (sorry, no C.O.D.), and insured to:
Ski Center LTD
15944 Luanne St
Gaithersburg, MD 20877
We will promptly refund your credit card upon receipt of the returned merchandise, and we will send you an email confirmation.
Exchanges
It's easiest to handle an exchange as a separate invoice from the original order. Place a new order for the items you would like and then follow our returns procedure. Your return will be credited to your credit card when it's received. Any new order will be a new charge. If you do not want to have a new charge on your card, you may send back the return and request an exchange. Once the product is received, we can send you the replacement product. Please keep in mind that there is a possibility that the item you need will go out-of-stock before we receive your package.
Out-of Stock Items
Though we do our best to make sure the products we offer are always available, on rare occasion it may turn out that we are sold out of a particular item that was listed as available. In that case, we will notify you as quickly as possible, and you will not be charged for that item. If your order contains multiple items, we will adjust the out-of-stock item off of your order so that we can send the remaining items out to you without delay.
Price Adjustments
If you find the same item you purchased on sale on our site within 14 days of your original purchase, we will credit you for the difference as long as it is the exact same model, color and size, and is still in stock. Please call us at 1-410-833-1101 or email [email protected] and we'll take care of it for you.
Damaged Items
If you receive a product that was damaged in shipping, please contact us by phone at 1-410-833-1101 or email [email protected] as soon as possible. Your invoice number (found on the packing slip) will help us quickly initiate a claim. We can provide you with a prepaid shipping label by email. If we have the same item in stock we can send you a replacement as soon as we receive the original item back.
Warranties
Items returned to us for warranty evaluation will be dealt with through our suppliers to determine if the problem is a manufacturer defect or due to normal wear and tear. Please include an explanation of how the failure occurred. This information will be included in our correspondence with our suppliers. By law, all apparel items sent in for warranty evaluation must be clean or a cleaning fee will be assessed and resolution of the problem will be delayed. If an item is found to be covered under warranty, the item will be repaired or replaced according to the manufacturer's policy and then returned to you as promptly as possible. In the event that the item is not warrantied, there will be a $10.00 ($25 oversized) shipping charge before the item is returned to you.
Colors
We have made every effort to display as accurately as possible the colors of our products that appear on our website. The actual colors you see will depend on your monitor. We cannot guarantee that your monitor's display of any color will be accurate.
Pricing
Prices and availability information are subject to change without notice. Prices are quoted in US Dollars and are valid and effective only in the United States. Accepted Credit Cards for Internet purchases include Visa, MasterCard, American Express, and Discover. We work hard to ensure the accuracy of our pricing. In the event that a product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.
